Returns Policy

You have the right to withdraw from this contract within fourteen days without giving any reason.

 

The cancellation period is fourteen days from the date on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

 

In order to exercise your right of withdrawal, you must contact us (Birgie GmbH, Planetenfeldstrasse 106, 44379 Dortmund, info@birgiediamant.de, Phone: +49 (0) 231/970 618 77, Fax: +49 (0) 231 / 970 618 75) by means of a clear statement (eg a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not mandatory.

 

You can also electronically complete and submit the model withdrawal form or any other unequivocal statement with this form. If you make use of this option, we will immediately send you (eg by e-mail) a confirmation of the receipt of such a revocation.

 

To maintain the cancellation period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

 

Consequences of the revocation

 

If you withdraw from this Agreement, we will have you all the payments we have received from you, including delivery charges (except for the additional costs that may result from using a different type of delivery than the one we offer, the most favorable standard delivery), immediately and at the latest within fourteen days from the day on which the notice of your cancellation of this contract has been received by us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

 

You must return the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. We bear the cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to a handling that is not necessary for checking the nature, characteristics and functioning of the goods.

 

The right of withdrawal does not apply to the following contracts:


Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or provision by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer.

Model Withdrawal Form:

(If you want to cancel the contract, please fill this form and send it back)


– to Birgie GmbH, Planetenfeldstr. 106, 44379 Dortmund, info@birgiediamant.de, Fax: +49 (0) 231/970 618 75

– Hereby I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)

– Ordered on (*) / received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only if communicated on paper)

– Date

(*) Delete what is not applicable.